FAQs
Welcome to the Mundifico FAQ page.
Here you can find answers to common questions about ordering, payments, shipping, returns, and customer support.
If your question is not answered below, please contact our customer support team:
Email:
support@mundifico.com
Please include your Order Number and the email address used for your purchase so we can assist you more efficiently.
Ordering & Payments
Q: How do I apply a promotional code?
To use an available discount code:
- Select your preferred product and add it to your cart.
- Proceed to checkout.
- Enter your promotional code in the discount code field.
- Apply the code before completing your payment.
Please note that promotional codes cannot be applied after an order has been completed.
Q: What payment methods do you accept?
Mundifico accepts major credit and debit cards, including Visa, Mastercard, and American Express, as well as PayPal, Apple Pay, and Google Pay where available.
Available payment methods may vary depending on your location and device.
All payments are processed securely through our payment providers.
Q: How much does shipping cost?
Our standard shipping fee is:
USD $5.99
The final shipping cost will be displayed during checkout before you complete your purchase.
Shipping & Delivery
Q: Do you ship internationally?
Yes. Mundifico provides shipping services to customers worldwide.
We work with trusted logistics partners and fulfillment networks to provide reliable delivery services.
Depending on product availability, shipping destination, and fulfillment arrangements, orders may be shipped from different fulfillment locations or directly from our production and logistics partners.
In rare cases where we are unable to deliver to a specific location, our customer support team will contact you regarding your order.
Q: How long does delivery take?
Orders are usually processed within:
1–3 business days
After shipment, estimated delivery time is:
10–20 business days
Delivery times may vary depending on destination, customs processing, carrier schedules, and other transportation factors.
Q: How can I track my order?
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.
You can use the tracking number to check your shipment status through the carrier's tracking system or third-party tracking services such as 17TRACK.
Q: Why has my tracking information not updated?
Tracking information may take several business days to appear after shipment.
During international transportation, tracking updates may not appear immediately while your package moves between different carrier facilities.
If your tracking information has not updated for an extended period, please contact us:
Q: Why was my order shipped in multiple packages?
For orders containing multiple products, items may occasionally be shipped separately.
This may happen due to product availability, fulfillment arrangements, or shipping efficiency.
If your order is shipped in multiple packages, you may receive separate tracking numbers.
Order Changes & Cancellations
Q: Can I change my shipping information after placing an order?
If you need to update your:
- Shipping address;
- Recipient name;
- Phone number;
please contact us as soon as possible:
Please include:
- Order Number;
- Email address used for purchase;
- Correct shipping information.
We will make reasonable efforts to update your order.
However, once an order has entered the fulfillment or shipping process, changes may no longer be possible.
Q: Can I change products or quantities in my order?
If you need to modify your product selection, quantity, or other order details, please contact us as soon as possible.
Please include:
- Order Number;
- Email address used for purchase;
- Details of the requested change.
Changes can only be made before your order enters the fulfillment process.
Q: Can I cancel my order?
You may request order cancellation as soon as possible after placing your order.
If your order has not entered fulfillment or shipment processing, we will make reasonable efforts to cancel it.
Once an order has been shipped, cancellation may no longer be possible.
If cancellation is unavailable, you may contact us regarding return options according to our Return & Refund Policy.
Post-Delivery Issues
Q: What should I do if my package arrives damaged?
We are sorry if your order arrives damaged.
Please contact us within 14 calendar days of delivery:
Please provide:
- Order Number;
- Photos or videos showing the damage;
- A photo of the shipping package if available.
Our team will review your request and provide an appropriate solution.
Q: What if my product has a quality issue?
If you believe your product has a defect, please contact us within 14 calendar days of delivery.
Please provide:
- Order Number;
- Description of the issue;
- Photos or videos showing the problem.
We will review your request and assist with the next steps.
Q: I received the wrong item or something is missing. What should I do?
If you receive an incorrect item or missing product component, please contact:
Please include:
- Order Number;
- Description of the issue;
- Photos of the item received.
Our team will review the issue and provide an appropriate solution.
Account & Communication
Q: Why have I not received my order confirmation email?
Please check your spam or junk folder first.
If you still cannot find your confirmation email, contact us with:
- Your name;
- Email address used for purchase;
- Phone number if provided during checkout.
We will help locate your order information.
Q: When will I receive my tracking number?
Tracking information is usually generated after your order has been processed and shipped.
If you have not received tracking information after your order has been shipped, please contact: